Capture every issue.
Description, location, photos, videos and notes — everything stored together, attached the moment you find it.
For new-build homeowners
Protect your biggest investment.
You've invested hundreds of thousands of pounds into your new home. It deserves better than scattered emails, messages and camera roll photos to manage defects. Fix My Snag keeps every issue organised, every photo together and every repair tracked — helping you stay in control throughout your builder warranty journey.
Sign up free
Create your home record in minutes. Keep every snag, photo, visit and repair organised in one place.
The problem
Buying your dream home should be exciting. Managing defects shouldn't be stressful.
Many homeowners start with good intentions — a few photos, a few emails, a few notes. But as issues build up, it becomes difficult to remember what's been reported, when, and by whom.
Your biggest investment deserves a better way.
- Group chats
- Emails
- Camera roll
- Notes
- Spreadsheets
Warranty protection
Protect your home while your builder warranty is active.
New homes come with warranty protection, but homeowners need to identify and document issues clearly. The sooner defects are recorded and reported, the easier it is to manage the repair process.
14 Mar — keys collectedCracked tile — reported- Door sticks — visit 2 Apr
- All snags in by Mar '28
Cover doesn't last forever — know exactly how long you've got, from the day you collect your keys.
Cost protection
Don't pay for repairs that should have been covered.
Small defects can become expensive repairs if they're missed, forgotten, or discovered after warranty periods end.
This is the bill that turns up when a snag list sits unreported until cover ends — every line of it was the builder's to fix.
ACME & SONS
PROPERTY REPAIRS LTD
14/08/2026RECEIPT 000241
| Interior repainting | 275.00 |
|---|---|
| Internal door replacement | 250.00 |
| Kitchen cupboard adjustment | 137.50 |
| Shower / bath resealing | 165.00 |
| Electrical repair | 135.00 |
| Plumbing repair | 300.00 |
| Replacement tiles | 200.00 |
| TOTAL | £1,462.50 |
OUT-OF-WARRANTY REPAIRS ARE CHARGED IN FULL
all of this was still under warranty!
Why it helps
Everything you need to protect your new home.
Never forget a snag
Record every issue as soon as you discover it.
Keep evidence together
Store photos, videos and notes against each issue.
Know what's happening
Track every snag from discovery through to resolution.
Stay organised
Organise issues by room and location.
Protect your investment
Maintain a clear record throughout your warranty journey.
Feel confident
Know exactly what's happened and what still needs attention.
What you can do
Every feature, built around one job.
Track every repair.
Always know where each issue stands, from the moment it's reported to the moment it's closed.
Schedule visits, never miss one.
Builder inspections, repair appointments and follow-ups — with reminders as they approach.
A complete audit trail.
Discovery, reports, visits, notes, actions agreed, final resolution — every detail captured automatically.
Keep everyone in the loop.
Invite your partner, family or anyone helping you manage the home. CC yourself or your team on every message, so nothing gets lost in someone's inbox.
How it works
The snag journey, start to finish.
Follow snag #7, a cold radiator, from the evening it was spotted to the day it was signed off.
Issue discovered
Thu 3 Sept, 7:42pm
- New
Snag created
2 photos attached
- Submitted
Reported to builder
Copy kept on file
- Acknowledged
Visit scheduled
SEP22Builder replied Fri 4 Sept
- Acknowledged
Reminder received
Mon 21 Sept, 6pm
- Acknowledged
Repair completed
Engineer’s note added
- Resolved
Resolved
Tue 22 Sept, 11:20am
19 days, spotted to signed off.
Every step on the record.
Why it matters
Your home deserves better than forgotten emails.
Protect it with a simple, organised record of every issue, every conversation and every repair — from the moment you collect your keys until every snag is complete.
FAQ
Questions, answered.
- What is Fix My Snag?
- A digital platform that helps new-build homeowners record and manage defects.
- Can I upload photos and videos?
- Yes, both — attached directly to the snag they belong to.
- Can I organise issues by room?
- Yes, every snag is tagged to a room or location.
- Can I track builder visits?
- Yes — schedule visits, get reminders, and record outcomes.
- Can I see the history of a snag?
- Yes, every update creates a clear, timestamped audit trail.
- Can I share access with family?
- Yes — invite trusted people to the same home record.
- Can I use it on mobile?
- Yes, Fix My Snag works on any device.
Get started
Protect your home. Protect your warranty. Protect your investment.
You've worked hard to buy your new home. Make sure every issue is documented, every repair is tracked and nothing gets forgotten.
Sign up free
Create your home record in minutes.